When to ask customers for reviews

The best moment to ask is when the customer has just experienced the result. Not when they scheduled, not a week later in a follow-up email, but in the immediate window after the work is done.

That moment of relief or delight is short. A car that starts after a repair, a space that looks clean, a child calm after a dental visit. That is when asking lands.

A follow-up text sent the same evening is the second-best window. After 48 hours, the feeling fades and so does the intention to leave a review.

Build your process around these windows and your conversion rate from ask to review will be meaningfully higher than a general reminder blast.